Are your jewelry materials authentic? Do you provide quality
We guarantee that all jewelry is made from the materials described. Our gold jewelry uses solid Karat Gold (e.g., 14K or 18K), and our silver jewelry is Sterling Silver (925). Every piece undergoes strict quality control. Please check the product details page for certification information on specific materials or gemstones.
Do the earrings require piercings (studs) or are they clip-ons?
Most of our earrings are studs or hook styles, requiring piercings. However, we also offer a selection of clip-on or magnetic styles for customers without piercings. Please confirm the wear type in the product specifications.
Are there any special requirements for wearing cufflinks?
Yes, cufflinks generally require shirts with French Cuffs or Convertible Cuffs. Please ensure you or the recipient has the appropriate shirt to wear our cufflinks perfectly.
How should I care for my jewelry daily to prevent tarnishing or fading?
Avoid exposing your jewelry to chemicals like perfume, cosmetics, chlorine, or saltwater. Please remove jewelry before bathing, swimming, or exercising. For cleaning, use mild soap, lukewarm water, and a soft brush, or the complimentary polishing cloth provided with your order.
What should I do if my chain, bracelet, or choker gets tangled?
Fine chains can tangle easily. We recommend storing them flat or hanging them up. If tangled, gently use two sewing pins or a fine tool to slowly tease the knot apart from the center on a flat surface. Do not pull forcefully.
What is your return and exchange policy?
We offer a [e.g., 14-day or 30-day] return policy. Returned items must be in brand new, unworn condition with all original packaging intact. Custom engraved items, resized items, or loose gemstones are generally non-returnable unless defective.